I am writing to express my appreciation for the Pilgrim staff in Apple Valley, MN. I had dropped off 2 navy sport coats for cleaning and to have buttons sewn on. The manager had called our home on June 1, 2016 to let us know they couldn&amp;rsquo;t find one of the buttons. But we hadn&amp;rsquo;t responded because my mom had pancreatic cancer and had come home to die. (My husband hadn&amp;rsquo;t passed on the message give the events of the week.) My mom died on June 2, 2016. On Saturday (6/4) I went in to pick up the sport coats because we would need them for the visitation on Monday. The young women who were working that day said they were still in Minnetonka where the tailoring was done because of the button situation. I said I needed them by Monday for my husband and son to wear to the visitation for my mom. They said they would let their manager know and he would help me on Monday. On Monday June 5, 2016 I called the store and talked to the manager, Jake Murphy. He said he had gotten the message about our need for the sport coats. He had talked to his manager and they were working to have a maintenance staff person drive the coats to Apple Valley for me. I was able to pick them up that morning and my husband and son were dressed appropriately for the visitation. I really was overwhelmed by the kindness of the staff. The young woman followed through and passed on my message, Jake made sure the coats got back to Apple Valley. It was a stressful time and your staff were wonderful. Thank you very much!!
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