FAQs
Frequently Asked Questions
Find answers to some of our most commonly asked questions below! For additional questions, contact us! We’d love to help.
Turn Around Times
We offer same-day service for dry cleaning and laundered shirts at most of our locations for orders that arrive by 8:30 a.m. on weekdays. These orders will be ready by the evening of that same day! Orders that arrive after the cutoff time will be ready the following day. Items with heavy stains or special cleaning needs may require more time. Please note that holidays may affect our same-day service.
Other services typically have the following turnaround times:
- Tailoring: 1 week
- Household items: 3–4 days
- Wash and fold service: 2–3 days
- Drapes: 1 week
- Rugs: 2 weeks
- Spot cleaning: 3 days
- Leather: 2 weeks for cleaning or 2–4 weeks for cleaning and altering
- Wedding gowns: 3–4 weeks for cleaning and/or preservation
What services are offered at your locations?
We offer a full range of services at our 28 locations, including:
- Eco-friendly dry cleaning & wet cleaning
- Laundered shirts
- Wash and fold laundry service
- Tailoring & alterations
- Wedding dresses & formalwear
- Bedding
- Linens & tablecloths
- Uniforms, lab coats, & scrubs
- Rug cleaning with Zerorez®
Is pickup & delivery service available?
Yes, we offer home and office pickup and delivery throughout most of the metro area. Prices are the same as in stores, and there are no minimums. Our drivers will come by twice per week, on Mondays and Thursdays or Tuesdays and Fridays. Simply leave your provided garment bag hanging on your door if you have something for us to take. You don’t even need to be at home!
Do you offer any coupons or discounts?
Yes, there are many ways to save with Pilgrim Dry Cleaners. For $20 per year, VIP Express Members can save 10% on all dry cleaning and laundered shirts. And with our Frequent Cleaner Program, you can earn coupons for $10 off your orders. We also offer a senior discount and discounts for uniforms, wholesale orders, and clerical clothing.
Do you offer tailoring and alteration services?
Yes, simple alterations such as zipper repair, button replacement, mending, and patches can be performed at any of our locations. For more complex alterations, please schedule a fitting appointment at one of our six locations with an on-site tailor: Golden Valley, St. Louis Park, Minnetonka, Maple Grove, Plymouth, and Lakeville.
Are you eco-friendly? Do you use PERC?
We are an eco-friendly dry cleaner, using only environmentally friendly cleaning agents in our dry cleaning and wet cleaning processes. We do not use PERC. We recycle our poly garment bags and metal hangers. We also offer reusable garment bags for you to purchase, and we will even give you a 10% discount for using one!
What should I do to avoid permanent stains on my garments?
Bring your garment in for professional cleaning as soon as possible after staining occurs. If left untreated for too long, stains and soil can be impossible to remove and will shorten your garment’s life. Show all stains to your cleaner, being especially sure to point out light-colored or invisible spills, such as those from soft drinks, fruit juices, or white wine.
Allow perfumes, lotions, deodorants, antiperspirants, and other toiletries to dry before you get dressed, since these products can contain ingredients that affect dyes. Don’t press stained or soiled clothes, either, as the heat may set some stains.
How do I avoid fabric discoloration?
Bring in your matching pieces, including bedspreads and drapes, to be cleaned together. This will ensure that any possible color loss will be uniform, and pieces will still match. You should also protect your garments from prolonged exposure to direct sunlight or strong artificial light, as even indoor lightning can affect some dyes.
Why do you wrap my garments in plastic?
We provide plastic bags to protect your garments during transportation, but it’s best to store your garments uncovered or in fabric garment bags. You can recycle the plastic bags at any Pilgrim Dry Cleaners location.
Why don't you have all pricing listed on your website?
We price each garment individually after carefully inspecting its care labels, fabric content, and other special needs. We take garment care seriously, and we want to make sure every item is cleaned using the proper methods.
You can also ask our staff for an estimated quote when you drop off your garments. Our prices are competitive with other premium, environmentally friendly cleaners in the area. We also offer additional value by not charging extra for same-day service, stain removal, button repairs, special packaging, and more!
