Frequently Asked Questions

What is your turnaround time for services?

We offer FREE same day service for dry cleaning & laundered shirts that are in by our cutoff times Monday-Friday otherwise it will be ready the following day. Your order can be ready by the evening of the same day if it is in in by our cutoff time. Some items may need more time if they have heavy stains or if they have special cleaning needs. Certain stores offer same day service on Saturday for dry cleaning items only if it is in by our cutoff time (Brooklyn Park 85th Ave N, Bloomington, Minnetonka Hwy 101, Robbinsdale, & Burnsville) Please note that holidays may affect our same day service. Other services such as tailoring takes 1 week for turnaround for most items, household items take 3-4 days, wash & fold service takes 2-3 days, drapes take 1 week, rugs take 2 weeks, spot clean only takes 3 days, leather items take 2 weeks for cleaning or 2-4 weeks for cleaning and altering, and wedding gowns take 1-2 weeks for cleaning or cleaning and preservation.

What services are offered at your locations?

We offer a full range of services at all of our 27 locations including: eco-friendly dry cleaning, laundered shirts, wet cleaning, wash & fold laundry service (full-service laundromat style service charged per pound), tailoring & alterations (on-site at select locations), household items (blankets, comforters including down filled, sheets, cases, tablecloths, etc.) leather cleaning, ugg boots, rugs, drapes, furs, as well as wholesale orders for businesses and schools to clean linens, towels, uniforms, scrubs, and more!

Is pickup & delivery service available?

Yes, we offer FREE home & office pickup & delivery service throughout most of the metro area. The prices are the same as in stores for this service and there are no delivery fees or minimums. It is absolutely FREE & convenient! We are in neighborhoods twice per week (on Mondays & Thursdays or Tuesdays & Fridays) and you simply leave out a bag if you need items cleaned and we will automatically drive by and check for an order. You don't even need to be home for pickup & delivery! You can signup online at www.pilgrimdrycleaners.com to request a pickup or download our PilgrimGO mobile app. You can also call/text us at 612-554-8285 for any questions about pickup & delivery.

Do you offer any coupons or discounts?

We offer a reusable garment bag that you can purchase to put your clothes in for easy drop off. When you purchase our bag you will also save 10% on your dry cleaning & laundered shirts automatically! We also offer discounts for seniors, clergy, and police or military uniforms. When you provide us with your email at signup you will also receive a $5 welcome coupon, $10 coupons when you earn enough points, well as promotional discounts. We provide value for our pricing by including free same day service, pickup & delivery service, shirt button repairs, folding items for traveling, starch, expert stain removal, eco-friendly services, and other special preferences for no extra charge!

Do you offer tailoring and alteration services?

Yes, simple alterations such as zipper repair, button replacement, mending, patches etc. can be taken in at any location. If a fitting is required please visit one of our 7 locations with a tailor during their on-site hours: Golden Valley, St. Louis Park, Minnetonka, Maple Grove, Plymouth, Eden Prairie, Chanhassen.

Do you use PERC? Are you eco-friendly?

No! Pilgrim Dry Cleaners uses eco-friendly dry cleaning, we offer wet cleaning, we recycle our poly garment bags and we also recycle our metal hangers. We offer reusable garment bags for purchase to bring your clothes and we will even give you a 10% discount on your purchases for using it! Did you know that unlike wooden hangers which can not be recycled at all metal hangers can be recycled in most regular recycling bins at home? We are always updating our procedures to be as eco-friendly as possible!

What should I do to avoid permanent stains on my garments?

Bring a garment in for professional cleaning as soon as possible after staining occurs. Stains and soil left too long can be impossible to remove and will shorten the life of your garment. Discuss any stains with your cleaner. Be especially sure to point out light-colored or invisible spills, such as those from soft drinks, fruit juices or white wine. Allow perfumes, lotions, deodorants, antiperspirants, and other toiletries to dry before you get dressed since these products can contain ingredients that affect dyes. Don’t press stained or soiled clothes. The heat may set some stains.

How do I avoid fabric discoloration?

Have matching pieces cleaned together, including bedspreads and drapes so that any possible color loss will be uniform and pieces will still match. Protect your garments from prolonged exposure to direct sunlight or strong artificial light. Keep in mind that even indoor lightning can affect some dyes.

Why do you wrap my garments in plastic?

Plastic bags are provided to protect your garments until you get home. Once there, it is best to store your garments uncovered or in fabric garment bags. You can bring the plastic bags back to any Pilgrim Dry Cleaners location to be recycled.

Why don’t you have prices on your website?

Pricing your garment is done after it has been carefully inspected by our staff, because we need to read the care labels to determine the proper cleaning method recommended for the garment, examine the fabric content, and any other specifications of your item; so we can accurately price and properly clean your garment. If you would like to know pricing before you leave your garments, please ask our knowledgeable staff to provide you with an estimated quote. Our prices are competitive with other premium, environmentally friendly cleaners in our area and we offer additional value by not charging extra for same day service, pickup & delivery service, stain removal, button repairs, special packaging, & more!