Reviews & Testimonials

  • I brought in a sport coat with a missing button and forgot to mention I needed it sewed. They noticed the loose button was in the pocket and sewed it on anyway. Pleasant surprise when I picked it up. That’s great & proactive customer service!
    – Mike L.
  • You and I haven't met before but I am reaching out to share some positive feedback on one of your team members, Ashley (store manager at your Savage location). I've been a long-time Pilgrim client and the customer experience that Ashley brings on each and every visit is truly remarkable (warm & welcoming, personalized greeting, highly efficient, etc). As a business owner myself, I understand the critical importance of a high-touch, personalized experience in a much more commoditized marketplace. It is individuals like Ashley that set a company apart from the competition and the reason I will be a Pilgrim customer for life.

    Kudos to your team on a job well done!
    – Jason M.
  • You have my business! You did a fabulous job on a prom dress another cleaners wouldn’t do and recommended I go to you! Wow! That says something with your competition saying they can’t do the job as well as you to customers! The people taking care of the drop off and pick up were very friendly yet professional which is a great combination. You are just as close as the cleaners I used to go to, and two others I tried, but did not do as good a job as you did. You are the first to bother to write me a letter to thank me for coming to you. I did not expect it, but it was nice to be recognized. Good job all around! I am sold on you and your cleaners!
    – Cindy J.
  • I thoroughly enjoyed my experience at Pilgrim. From the first phone inquiry I made, to the time I dropped off my items, to the clear pricing (and might I add reasonable too), to the pleasant staff, to the cleanliness of the store, to the time I picked up my items. I was so impressed by my first encounter, that I will definitely be back, and refer my friends and family to your store. Both of the ladies that worked there were friendly, accommodating, and overall just sweet. You don't experience that level of customer centricity very often these days. I am so happy to know that places like this, with quality staff that actually care about the customer, still exists.

    Thank you so much for one heck of a great first impression!
    – Sara K.
  • I had a great experience on my first visit to Pilgrim Cleaners. The manager was very professional, friendly and she has an instant repore with her customers. I have already been back a second time. A GREAT business place.
    – Michael F.
  • Very timely, effective service. I was able to drop off my items easily and pick them up quickly. They've even got little plastic cards with punch-out collar points (do you realize how often I lose those things?!)
    – Tom L.
  • I wanted to pass on my compliments to your team. One visit and I am totally sold. My life is very hectic as I live in one state and work in another. I have one dry cleaner I like but can never get to (in the state I work in) and a whole bunch that I have never liked near our home. Your hours are great, the staff is absolutely wonderful, your cleaning service was top notch, your turn around was fantastic and your pickup and delivery solves my only issue with the extra 3 miles I was going to have to drive. We are looking forward to a very devoted relationship with your store. I love working with companies that understand that a pleasant experience counts as much as a quality product. You clearly deliver both.
    – Lyn Y.
  • Thank you for such excellent service! Ashley took my wife’s wedding dress and daughter’s wedding dress and cleaned and pressed them for what now will be an everlasting memory!
    – Paul W.
  • I have been a loyal Pilgram customer for 12+ years at your Savage MN location. Your employees have always been courteous and professional, no complaints there. About two weeks ago I dropped of some dry cleaning for my grandson. I did not recognize the young lady that helped me but she mentioned that she was the manager. Is she new? I have. Even back twice since then and she calls me by name and both times asked about my grandson. All with a smile on her face. She has incredible customer service skills. I am sure you know that that level of skill can not be taught. She is a natural. I am retired now but want you to know if I were not I would try to steal her from you!!! Just want to make sure you know how good she is and politely suggest that you take good care of her. She represents your firm well.
    – John H.
  • I received very friendly, helpful, fast service. The dry cleaning was very well done. I was very impressed.
    – Terry D.
  • I love this dry cleaners. It's right by my office and the drive thru is a game changer. Especially in winter. If you get an express bag it makes it even more simple and you get a discount. I've always had great service- speedy, even getting things for me quickly when I forget to plan ahead for that big out of town meeting I need my best suit for. Oh, and they've got a rewards program that you get discounts from (without having to carry around a card or tell them your phone number)
    – Krista H.
  • The drive thru service @PilgrimCleaners in #robbinsdale makes me so happy. :) Thank you for making my life a little easier and my morning a little smoother! #greatservice
    – Jen J.
  • I am extremely satisfied with the quality of your cleaning and the cost to do my coat with the fur collar! Very happy with the little time it took you also. You have a new customer! Thank you
    – Patricia L.
  • They do a great job and provide free pickup and delivery. Hard to beat.
    – Kari B.
  • The staff have always been professional, helpful and able to explain any of their processes. On more than one occasion they assisted with a special request and one time when I had a problem with the garment they were helpful and quick to address & handle to my satisfaction.
    – Karen K.
  • I was completely satisfied with the quality and the service.
    I will certainly use your location the next time I need dry cleaning.
    And thank you for the coupon!
    – Jeff S.
  • The cleaning of my coat was perfect as I wasn't sure it could be done. Thank you.
    – Marge N.
  • I’ve been coming to Pilgrim for a couple months now and I have been nothing but pleased!!! Every time I walk in the door I’ve been greeted with a smile, the manager always remembers my name and had something sweet to say. I’ve never looked forward to running an errand before now. 10/10 would recommend Pilgrim for not only the best cleaning, but the best customer service!
    – Kim J.
  • Great staff, nice atmosphere, incredible service and support. Definitely have enjoyed working with this location for my dry cleaning. Team always greets me by name and will go above and beyond standard expectations to help you out. Highly recommend!
    – Connor J.
  • Excellent customer service. Know my name every time I come in. Love the onsite tailoring as well and same day drop-off/completion.
    – Alexa G.
  • I was extremely impressed with your friendly, prompt, quality service!
    – Sandy V.

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